Privacy Policy

Privacy Policy

RYAN TRAVEL

Effective Date: 1 May 2026

ImmiPlus Pty Ltd (ABN 18 627 756 370) trading as RYAN TRAVEL (“RYAN TRAVEL”, “we”, “us”, “our”)

At RYAN TRAVEL, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.

1. What Personal Information Do We Collect?

We may collect the following types of personal information:

  • Contact details (full name, email address, phone numbers)
  • Passport and visa details (passport number, expiry date, nationality, date of birth)
  • Travel-related information (flight details, accommodation preferences, travel dates)
  • Payment information (credit/debit card details – processed securely via third-party gateways)
  • Health and special requirements (medical conditions, dietary needs, mobility requirements)
  • Any other information you voluntarily provide to us

We only collect sensitive information (such as health information) when necessary for your travel arrangements and with your consent.

2. How Do We Collect Your Information?

We collect your personal information:

  • Directly from you (when you make a booking, contact us by phone or email, or use our website/app)
  • From third parties (e.g., airlines, hotels, or tour operators where you have authorised us)
  • Automatically through our website (cookies, analytics tools, IP address, browser type)

3. Why Do We Collect, Use and Disclose Your Information?

We collect, use and disclose your personal information to:

  • Process and manage your travel bookings
  • Communicate with you about your bookings and provide customer service
  • Arrange travel products with Third-Party Travel Providers
  • Comply with legal and regulatory obligations (including immigration and border security)
  • Improve our services and website experience
  • Send you marketing communications (you may opt out at any time)

4. Children and Young People (Under 18)

We recognise that individuals under 18 years of age may have limited capacity to consent. By providing personal information about or on behalf of a Minor (under 18), you confirm that you are the parent or legal guardian and have authority to consent on their behalf. Where a person aged 12–17 years provides their own personal information directly to us (including when making or collecting a booking), we will assume they have sufficient maturity and understanding, unless we have reason to believe otherwise. We may still contact a parent or guardian where we consider it appropriate. We handle all personal information relating to Minors with additional care in accordance with the Privacy Act 1988 (Cth).

5. Disclosure of Your Personal Information

We may disclose your personal information to:

  • Third-Party Travel Providers (airlines, hotels, tour operators, etc.) – many of whom are located overseas
  • Our service providers (IT systems, payment processors, etc.)
  • Government agencies where required by law

Important Note on Overseas Disclosure Your personal information may be transferred to overseas recipients in countries such as the United States, United Kingdom, Europe, Asia, and the Middle East. These countries may not have the same data protection laws as Australia. By using our services, you consent to the disclosure of your personal information to such overseas recipients. We will not be accountable under the Australian Privacy Principles for any acts or practices of those overseas recipients.

6. Security of Your Information

We take reasonable steps to protect your personal information. However, no data transmission over the internet is guaranteed to be completely secure.

7. Retention of Your Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law.

8. Access and Correction

You may request access to or correction of the personal information we hold about you. We will respond to such requests as required by law. We may charge a reasonable fee for providing access.

9. Marketing Communications

We may send you marketing material about our services. You can opt out at any time by contacting us or using the unsubscribe link in our emails.

10. Cookies and Website Analytics

Our website uses cookies and similar technologies. You can manage your cookie preferences through your browser settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or wish to access/correct your personal information, please contact us at:

Email: [email protected]


Acknowledgment By providing your personal information to RYAN TRAVEL or making a booking with us, you consent to the collection, use, and disclosure of your information as set out in this Privacy Policy.

RYAN TRAVEL – ImmiPlus Pty Ltd All rights reserved.

 To see the complete Terms and Conditions, please click here.