RYAN TRAVEL
Effective Date: 1 May 2026

ImmiPlus Pty Ltd (ABN 18 627 756 370) trading as RYAN TRAVEL (“RYAN TRAVEL”, “we”, “us”, “our”)

By making a booking with us (in-store, by phone, email, online via our website or app), you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full. These Terms apply to all bookings and form the entire basis of the contract between you and us.

You must not proceed with any booking unless you accept these Terms in full.

1. Our Role

We provide Booking & Advisory Services only. We act solely as an agent for Third-Party Travel Providers. Your contract for any Travel Product is directly with the relevant provider. We have no control over their performance, quality, safety, or availability.

2. Bookings Involving Minors (Under 18 Years)

• You warrant that if you are booking for, or on behalf of, any person under the age of 18 (“Minor”), you have full legal authority as their parent or legal guardian to make the booking and accept these Terms and Conditions on their behalf.
• Where a Minor aged 12–17 years is making a booking or collecting travel documents themselves (even if payment was made by a parent/guardian), we rely on the representation that they have the necessary authority and consent from a parent or legal guardian.
• We reserve the right to request proof of age, parental consent, or guardianship at any time. Failure to provide satisfactory proof may result in cancellation of the booking without refund.
• Travel arrangements for Minors (especially unaccompanied travel) are subject to the specific rules and restrictions of the Third-Party Travel Provider (airline, hotel, etc.). It is your responsibility to check and comply with those rules.
• We strongly recommend that Minors under 18 do not travel unaccompanied internationally without appropriate parental consent documentation and airline approval.

3. Authority and Binding Effect

We rely on the person making the booking having full authority to bind all travellers. That person accepts these Terms (and the Third-Party terms) on behalf of the entire party.

4. Bookings, Accuracy, and Confirmation

• Bookings are subject to availability and confirmation by the provider.
• Prices and availability are not guaranteed until full payment and issuance of documents.
• You are solely responsible for ensuring all passenger details exactly match official documents. Name mismatches may result in denial of boarding, cancellation, or extra fees, with no liability to us.
• Review all confirmations immediately and report errors in writing without delay.

5. Passports, Visas, Entry & Travel Documents

• It is your sole responsibility to hold a valid passport (with sufficient validity — usually at least 6 months beyond return), visas, ESTA, ETA, ETIAS, or other authorisations for all destinations and transit points.
• We provide general information only and accept no liability for inaccuracies or resulting losses, fines, or denial of entry. Verify everything directly with official sources.
• Travel documents must be checked immediately. Errors must be reported promptly.

6. Health, Vaccinations & Special Requirements

• You are solely responsible for all health requirements, vaccinations, and documentation.
• Special/medical requests (e.g., special meals, seating, mobility aids, power access, room types, or disabled access) are passed on as a courtesy only. Accommodation is at the sole discretion of the Third-Party Provider and cannot be guaranteed by us.
• Consult a medical professional in advance.

7. Travel Insurance

We strongly recommend comprehensive travel insurance covering cancellation, medical emergencies, repatriation, and all planned activities. We can arrange policies, but the contract is between you and the insurer.

8. Travel Advice & Risks

Check www.smartraveller.gov.au regularly, register with DFAT, and monitor updates. You travel at your own risk and accept responsibility for all decisions based on the latest information.

9. Prices, Payments, Taxes & Fees

• All prices are in AUD and subject to change until full payment.
• Airline, airport, and city taxes are subject to change and confirmed at ticket issuance. Any increases are your responsibility.
• Our service/booking fees are non-refundable.
• A separate service fee applies for processing any refund or change request.
• Credit/debit card surcharges apply where relevant. Cash payments are limited per federal legislation.
• We may receive commissions, incentives, or other remuneration from providers (we are not required to disclose the nature or amount).

10. Changes, Cancellations, Refunds & Ticket Expiry

• All changes, cancellations, and refunds are governed strictly by the Third-Party Provider’s policies (which may impose up to 100% fees).
• Our service/booking fee is non-refundable in all circumstances.
• A separate service fee will apply for processing any refund or change request.
• Ticket validity is typically 3, 6, or 11 months from the date of issue (varies by airline and fare rules). It is your responsibility to check and comply with the exact expiry date.
• Submit requests in writing by email before the ticket expires. Refunds may take 12+ weeks.
• You indemnify us for any provider fees or liabilities arising from your changes/cancellations.

11. Airport Attendance, Check-in Times & Reconfirmation

• It is your sole responsibility to arrive at the airport with sufficient time for check-in, security, immigration, and customs.
• Recommended minimum check-in times (always confirm directly with the airline as they may vary):
• Domestic flights: at least 2 hours before departure.
• International flights: at least 3–4 hours before departure.
• We strongly recommend you reconfirm all flights with the airline 72–24 hours prior to departure. Schedule changes can occur without notice.
• Failure to check in on time or reconfirm may result in cancellation with no refund. We accept no liability for missed flights or related costs.

12. Schedule Changes

Airlines may change schedules, routes, or cancel flights without notice. It is your responsibility to check for updates directly with the airline. We are not liable for any inconvenience, additional costs, or missed connections caused by schedule changes.

13. Force Majeure

We are not liable for any failure, delay, or loss caused by events beyond our reasonable control (including pandemics, government restrictions, strikes, weather, supplier insolvency, war, terrorism, or natural disasters).

14. Our Liability & Disclaimers

To the maximum extent permitted by law (including the Australian Consumer Law):

• We exclude all liability for any loss, damage, delay, injury, disappointment, or expense arising from Third-Party Providers, Travel Products, or events beyond our control.
• Our total liability is limited to the remedies available under the Australian Consumer Law for our Booking & Advisory Services only.
• Nothing excludes non-excludable consumer guarantees.

15. Monies Not Held on Trust

All monies paid to us become our property and are not held on trust for you. They may be held in any account we choose and become due to the provider once arrangements are made.

16. Privacy

We handle your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). By booking, you consent to collection, use, and disclosure (including to overseas providers) as set out in the Privacy Policy, which is available on our website.

17. General

• These Terms may be updated; the version on our website at the time of booking applies.
• Governed by the laws of New South Wales. You submit to the exclusive jurisdiction of NSW courts.
• You warrant you are at least 18 years old (or have parental/guardian authority as per Section 2).

Acknowledgment You acknowledge that you have read and accept these Terms, understand the risks of travel, and rely on your own due diligence. Our role is limited to agency services.

By proceeding with any booking or using our services, you confirm full acceptance of these Terms and Conditions.

RYAN TRAVEL – ImmiPlus Pty Ltd All rights reserved.